- If your item came to your doorstep damaged, or if there is a problem with the order, please contact us using the above menu option and we'll remedy the situation.
- We accept returns for 30 days from the date of the purchase. However, we will not accept returns that don't have our return label on the package. Please contact us to request an electronic return shipping label to be emailed to you.
- You are responsible for return shipping charges, unless the item received was the wrong product, defective, or damaged. You are responsible for return shipping charges, unless the item received was the wrong product, defective, or damaged. Original shipping charges or express shipping charges are non-refundable.
- If you'd like to return something, it must be unused, in the condition you received it in. It should also be complete with all warranty cards, original box, and instructions. If it isn't in new condition you will be charged a restocking and/or re-boxing fee based on the missing items and its condition. If you refuse the delivery of a package without prior consent, you'll be charged for return shipping.
To avoid any confusion, please refer to the refund grading scale below.
| Grade | Refund % | Criteria | | A | -10% | Any cosmetic marks, stains, burns, scuffs, rips, tears, holes, dings, dents or scratches less than one inch. Missing warranty card, instruction manual or original box with packing. | | B | -20% | Any cosmetic marks, stains, burns, scuffs, rips, tears, holes, dings, dents or scratches between one and two inches. | | C | -30% | Any cosmetic marks, stains, burns, scuffs, rips, tears, holes, dings, dents or scratches between two and six inches. | | D | -50% | Any cosmetic marks, stains, burns, scuffs, rips, tears, holes, dings, dents or scratches over six inches. | | E | -100% | Any significant bends, breaks or damage, or anything that affects the functionality of the item.
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